Service Terms & Conditions

FCE holds the licenses, insurance, and permits required for the work we perform, complies with applicable codes and industry standards, and obtains required electrical permits. Work is performed by qualified personnel. We may use qualified subcontractors under our supervision; we remain fully responsible for their work and they are bound to obligations at least as protective as these Terms.

Estimates are valid for 15 days. After expiry — or if material costs change significantly before acceptance (copper and wire pricing move) — we may issue a revised estimate. Estimates are based on conditions visible or described at estimate time; concealed conditions (hidden damage, non-code wiring, inaccessible runs) are handled by change order (§1.3).

Scope changes require a written change order (electronic acceptance is fine) stating the price and schedule impact, agreed before the changed work begins. Exception: where a concealed condition or emergency requires immediate work to proceed safely, we'll notify you as soon as practicable and document the change promptly afterward.

Projects over $1,000 require a minimum 35% deposit before work is scheduled, applied against the project price. Deposits cover scheduling commitments and special-order materials.

Unless otherwise agreed in writing: payment — residential and commercial — is due on completion of the work (Parts 2 and 3). Special-order materials are non-cancelable and non-refundable once ordered; returnable stocked materials are subject to actual supplier restocking charges. Title to materials passes on payment in full. If collection becomes necessary, you agree to pay our reasonable collection costs, including attorney fees and court costs, where permitted by law.

Provide accurate information, safe and unobstructed access to the work area at the scheduled time, and any approvals within your control. If we arrive as scheduled and cannot access the work area, the visit is treated as a late cancellation (Part 2) or billed as standby time (Part 3). Customer delays extend timelines. You confirm you're authorized to order work on the property.

We may install customer-supplied parts at our discretion. Customer-supplied parts carry no FCE warranty: we don't warrant the part, failures it causes, or related damage, and labor to replace a failed customer-supplied part is billable. We may decline parts that are unlisted, used, or non-code-compliant.

(a) LIMITED LIFETIME WORKMANSHIP WARRANTY. This is a "Limited Warranty" under the Magnuson-Moss Warranty Act. Who is covered: the original customer who purchased the work, for as long as that customer owns (and, for residences, occupies) the property where the work was performed. It is not transferable and ends when the property is sold or converted to rental/investment use. What is covered: defects in FCE's labor and installation workmanship. How to make a claim: see "Claims" below — written notice to info@fcepro.com or (636) 240-2966.

(b) Parts and equipment are covered exclusively by their manufacturers' warranties, which the manufacturer — not FCE — administers directly with you. We assign and pass through all manufacturer warranties, and we're glad to help: providing documentation and information, and assisting you in communicating with the manufacturer.

(c) Labor on manufacturer-warranty claims: diagnosing, removing, and reinstalling a part replaced under a manufacturer's warranty is not covered by the workmanship warranty and is billed at our standard rates. Where the manufacturer's program reimburses labor, we credit or refund you the amount actually received for that claim.

(d) What voids workmanship coverage (each maps to a cause we don't control): modification, repair, or alteration of our work by anyone other than FCE; misuse, abuse, or neglect; overloading or use beyond rated capacity; acts of nature including lightning, flood, fire, and utility events or power surges; pest, water, or structural damage; failure to perform normal maintenance; consumable items (bulbs, batteries) and normal wear; and changes in code after installation.

(e) Claims: notify us in writing within 30 days of discovering a suspected defect and give us the opportunity to inspect before any corrective work — repairs performed by others without that opportunity void coverage for that item. Remedy is repair or replacement of the defective workmanship, at our option. Warranty service may be suspended while an account is past due.

(f) THIS IS A LIMITED WARRANTY. To the extent permitted by law, we disclaim other warranties, and we are not liable for incidental or consequential damages. Some states do not allow these limitations, so they may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Our total liability for any claim arising from the services is limited to the amount you paid for the services giving rise to the claim, and neither party is liable for indirect, incidental, or consequential damages (including lost profits). These limits don't apply to personal injury caused by our negligence or anything else that can't be limited by law.

You indemnify us against third-party claims arising from your premises, your supplied materials, or your instructions; we indemnify you against third-party claims to the extent caused by our negligent acts or omissions.

By providing your phone number and email, you consent to service communications — scheduling, reminders, estimates, invoices, and job updates — by call, text, and email. Reply STOP to end texts, HELP for help; message and data rates may apply. Marketing messages are sent only with your separate opt-in and never as a condition of service. Our Privacy Policy and SMS Terms apply.

We may photograph work areas before, during, and after work for documentation, quality, training, and marketing. We don't publish your address, faces, or identifying interior details without consent, and we honor opt-out requests.

These Terms are governed by the laws of the State of Missouri; venue for any action is the courts of St. Charles County, Missouri. Either party may bring qualifying claims in small claims court. Nothing in these Terms limits our right to collect amounts owed, enforce mechanic's-lien rights, or seek provisional remedies in court. In any collection action, the prevailing party is entitled to reasonable attorney fees. Before filing suit, the parties will attempt good-faith resolution and may agree to mediation.

Force majeure: neither party is liable for delays beyond its reasonable control; if a force-majeure event persists 30+ days, either party may terminate on written notice, with payment due for work performed and costs incurred. Confidentiality: each party keeps the other's non-public information confidential. No waiver by either party of a breach waives later breaches. If a provision is unenforceable, the rest stands. These Terms plus the applicable estimate/invoice/change orders are the entire agreement; we may update these Terms prospectively — material changes are posted with a dated note at fcepro.com/service-terms and do not apply retroactively to work already accepted.

Arrival windows are estimates; we'll contact you promptly if we're delayed. A missed window doesn't waive charges for completed work — and we'll always make it right on scheduling.

(a) Cancel with 24+ hours' notice: no charge.

(b) Cancel with less than 24 hours' notice (or at the appointment): $89, because that slot was reserved for you and our team was dispatched or held.

(c) Rescheduling is free — we'd always rather move you than charge you. However, any cancellation of a rescheduled appointment is a cancellation and carries the $89 fee, regardless of notice.

(d) If materials were special-ordered for the visit, restocking charges (§1.5) may also apply.

(e) If we need to reschedule on you, there's never a fee — and you go to the front of the line.

(f) By booking with a card on file, you authorize FCE to charge the card for fees under this section.

If you cancel an accepted project, you're responsible for our reasonable costs incurred to that point — including work performed, special-order materials, permits, and design time — calculated as: before commencement, 10% of the estimate; through 25% completion, 25%; 26–50%, 50%; 51–75%, 75%; beyond 76%, 100%. Completion percentage is determined by work performed and costs incurred, and we'll show you the math.

Due on completion of the work. Past-due residential accounts accrue a late charge of 1.5% per month on the unpaid balance beginning 7 days after the due date.

The following notice appears with every residential contract and first invoice, as Missouri law requires:

For services sold to you at your home (including when you invited us) totaling $25 or more, federal law gives you the right to cancel the transaction at any time prior to midnight of the third business day after the date of the transaction, without penalty. The notice of cancellation and two cancellation forms accompany those contracts. If you request same-day emergency electrical work, you may waive this right by signing a separate, dated, handwritten statement describing the emergency.

Maintenance memberships bill the stored card at the stated interval, renew automatically with advance notice of renewal, and can be canceled anytime with 30 days' notice — cancellation is as easy as signing up: email info@fcepro.com or call us. Member discounts received in the current term may be deducted from any refund if you cancel mid-term. Canceling stops future charges; benefits already paid for continue through the paid period.

Payment is due upon completion of the work unless otherwise agreed in writing (for example, approved Net 30 accounts, milestone schedules, or AIA-style pay applications stated on the estimate or subcontract). Past-due amounts accrue interest at 1.5% per month (18% per annum), and FCE expressly reserves all rights under Missouri's Prompt Payment Act (RSMo §431.180), including interest and prevailing-party attorney fees.

If the site is not ready or access is not provided at the scheduled time, standby time is billed at our hourly rates, and demobilization/ remobilization fees apply where crews must leave and return.

Retainage may not exceed 10% (RSMo 436.300–.336), is held in trust, and is due on FCE's substantial completion of its own scope — not project-wide closeout.

FCE does not accept pay-if-paid conditions. Where a pay-when-paid term is agreed, payment is due in any event no later than 60 days after FCE's invoice, regardless of owner payment. Nothing in any subcontract waives or delays FCE's mechanic's-lien rights or statutory remedies.

FCE provides conditional waivers with payment applications and unconditional waivers only after funds clear; waivers are limited to the payment period and exclude retainage, pending change orders, and claims. Advance waivers are void under Missouri law.

Changed or directed work requires a written, priced change order before performance, except where a written directive with claims preservation is issued. FCE is entitled to time extensions for delays beyond its control.

FCE provides certificates of insurance (GL, auto, workers' compensation) and additional-insured endorsements where required and priced. FCE's indemnity obligations are comparative-fault only — to the extent caused by FCE's negligent acts or omissions; any broader indemnification is void under RSMo §434.100. Waivers of subrogation are granted only when mutual.

On termination for convenience, FCE is paid for work performed, materials ordered, demobilization, and reasonable overhead and profit on completed work. Default termination requires written notice and a 72-hour cure opportunity.

FCE's standard subcontract terms (flow-down mutuality, liability caps, payment conditions, retainage, termination protections, and the §429.013 owner-consent warranty by the GC on residential remodels) are stated in FCE's Subcontract Rider, published at fcepro.com/subcontract-rider and incorporated by reference into every FCE bid, proposal, and subcontract acknowledgment. Signing or e-accepting FCE's estimate, contract, or invoice (including through Housecall Pro) for contractor/GC work constitutes acceptance of the Rider. Where a signed subcontract between FCE and a contractor expressly modifies a Rider term, the signed subcontract controls for that engagement.

The following documents supplement these Terms where applicable and are available at the links shown or on request: the Subcontract Rider (contractor/GC engagements — fcepro.com/subcontract-rider); the Notice of Cancellation form (accompanies in-home sale contracts per §2.6); the SMS Terms (fcepro.com/sms-terms); the Privacy Policy (fcepro.com/privacy); and manufacturer warranty documentation for installed equipment (provided with your invoice or on request per §1.8). Lien waivers (conditional and unconditional) are furnished in the course of payment per §3.5.